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License processing |
Altivo
Member
Posts: 86
Location: Illinois
Joined: 26.05.07 |
| Posted on August 02 2010 07:08 |
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I've hunted around here and can't find any description of just what happens when one fills out the "register licenses" form.
Since my licenses (two Alphas) will expire this month, on Saturday I renewed my Encompass membership and filled out the registration form for a new base license and new layered PAKs for the Alpha I have at home. Both license messages came back almost instantly.
I waited until this morning to fill out the forms for the DS10 I keep in my office, since I can never remember that long serial number. The layered PAKs came back instantly, but the base license request got no response. After an hour and checking all my spam traps, etc., I filed another request and carefully double checked the membership number and hardware serial number. Still no response. I'm guessing that something is "down" in the hobbyist license processing but I have trouble imagining why it would issue the layered licenses and not the base license. Hope it gets fixed in the next couple of days, or my DS10 is going to close down on me. |
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RE: License processing |
imiller
Administrator
Posts: 277
Location: UK
Joined: 24.02.06 |
| Posted on August 17 2010 23:13 |
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perhaps there is a need for human intervention and the human involved has insufficient spare time or is on holiday. |
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| Author |
RE: License processing |
Altivo
Member
Posts: 86
Location: Illinois
Joined: 26.05.07 |
| Posted on August 20 2010 08:32 |
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It just seemed odd that the layered product license came right back but the base OS did not. A day later I tried again and got the base license back immediately. Nothing ever came of the two previous attempts. |
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RE: License processing |
malmberg
Moderator
Posts: 530
Joined: 15.04.08 |
| Posted on August 21 2010 05:47 |
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The expiration date of the license keys each year get set on the first request. All subsequent requests for the year just send the same license keys.
E-mail is not guaranteed delivery and messages can just disappear.
Do you or your ISP have spam filters, particularly ones that analyze content that could have quarantined or deleted the message?
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| Author |
RE: License processing |
Altivo
Member
Posts: 86
Location: Illinois
Joined: 26.05.07 |
| Posted on August 21 2010 08:30 |
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My spam filters are accessible, and I did check them. I knew the expiration dates were set all the same, but I never compared the key strings. I assumed that the keys included something encripted based on the serial number and were not interchangeable. |
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| Author |
RE: License processing |
malmberg
Moderator
Posts: 530
Joined: 15.04.08 |
| Posted on August 21 2010 11:42 |
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The keys have your membership number and optionally your system serial number encoded in them, and are not interchangeable.
The expiration date is set based on when you first requested the license keys. So if the subsequent keys that you got had the earlier date, then something cause the original e-mail to get lost.
If they have a new date, then the original request did not complete processing.
As to where a missing mail message got lost, that would require examining the logs of every system that handled the message. Something that is usually not practical to do.
My spam filters on Encomasserve.org reject based on rDNS or IP address, and not by content. This means that I do not have to ever check a quarantine. |
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